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SAN FRANCISCO PROVIDENT - CUSTOMER SERVICE Domestic Payments We accept major credit cards and payment via PayPal. We also accept wire transfers. Once payment has been received, please call us at (415) 982-4400 during business hours (9am-5pm Monday – Friday) or send an e-mail to robin@sfpla.com to confirm your shipping address. International Payments We accept wire transfers for international payments. Please call or email to make arrangements. Shipping: Your item will be shipped via Fed Ex Overnight, which includes insurance within 2 days of confirming your order with us (via phone or e-mail). Orders placed Friday through Sunday will be shipped on the following Monday for Tuesday delivery. Domestic Shipping Charges (Including Insurance): Overnight FedEx Up to $500 - $30 $500 to $1,000 - $35 $1,000 to $2,500 - $40 $2,500 and above - FREE International Shipping charges apply to all international purchases. Price will be quoted based on value, destination and location availability by carrier. Not all locations have shipping available. Return Policy You have 10 days to return your purchase for any reason. All sales are final after 10 days. You MUST contact us immediately once you receive your package to notify us of any problem regarding the condition of the piece, such as damage or extreme wear. Shipping and sizing are non refundable. Instructions for Return: You have 10 days from the time your package arrives to return your item. All returned jewelry items must be in the same condition as was sent to you. No jewelry will be accepted for return if it is damaged, altered or worn. Please contact us at 415-982-4400 or e-mail us at robin@sfpla.com to arrange for your return. We will provide you an RMA # and instructions for your return FedEx shipping label. You must ship the package back to us via Fed Ex Overnight, insured for the retail value, and pack the items safely and securely with our return label. Once the item is received by us, we will verify the condition of the item and issue a refund, less any shipping or sizing charges, within 3 days of receipt. If you have any questions regarding these procedures please contact us at the numbers provided. Disclaimer Unless otherwise stated, all gemstones are graded and are evaluated in their mountings. Approximate weights and average quality grades are arrived at using Gemological Institute of America (GIA) grading scale. Because mountings prohibit full and accurate observation of gem quality and weight, all data pertaining to mounted gems can be considered as approximate unless accompanied by an independent laboratory report (GIA, AGL or EGL). Major diamonds are graded with the use of pre-graded permanent master diamonds color comparison stones and the grading nomenclature prescribed by the GIA. Colored Gemstones are graded using the GIA prescribed colored stones grading system and nomenclature. Major colored stones are described using Gem Dialogue color grading system. Authenticity, antiquity, decorative periods, vintages and or circa dating are determined to the best of our ability based on materials incorporated, methods of manufacture, design, hallmarks and signatures, lapidary techniques, technological developments and consultation of our extensive reference library and materials. Dating and period attributions are not an exact science as decorative periods frequently overlap and borrow influences from one another. Questions: Please feel free to contact us for any reason at 415-982-4400 or robin@sfpla.com Use the form below to send us a message
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